Frequently Asked Questions

Shipping, what is inside, how to use each piece, and returns. If your question is not here, call +1 (518) 290-0345 or email info@goldeneraedit.com and a person will answer.

Orders & Shipping

Inside the box

Using your box

Returns & Gifting

Still need a hand?

Phone

+1 (518) 290-0345

info@goldeneraedit.com

Mailing address

Golden Era LLC · 1144 Ocean Ave · Beachwood, NJ 08722-3315

Send us a message

Frequently Asked Questions

Orders & Shipping

How much is shipping?

When will my box arrive?

Can I track my order?

Which payment methods do you accept?

Is the packaging discreet?

Inside the box

What is in a Golden Era box?

What are the balms and oils made from?

Can I swap an item in a box?

Does a box arrive as a gift?

Are your boxes a medical treatment?

Using your box

How do I use the cooling eye mask?

How do I warm the heat wrap?

How do I care for the linens?

Can I use the balms or essential oils while pregnant?

How long do the teas and soaks keep?

Returns & Gifting

What is your return window?

How do I start a return?

How long does a refund take?

What if my box arrives damaged?

Can I send a box directly to someone else?

Still need a hand?